How to manage your property

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9. How to communicate with Your Guests

Timely responses Every time a guest reaches out—whether you have a reservation with them or not—responding quickly shows that you’re an attentive and considerate host.

How frequently and quickly you respond to reservation requests and booking inquiries is measured by:

  • How you respond to booking inquiries and reservation requests within 24 hours to maintain your response rate
  • If your listing isn’t available or a traveler can’t comply with the House Rules you set, be sure to decline the reservation request promptly

Learn also how to communicate with the guest in Airbnb and Mondosol.

"Mondosol is born on the side of the hosts. If you want to go fast, go alone. If you want to go far, go together.

Join Mondosol

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