Be Committed and Only Cancel for Emergency

When you confirm you’ll host someone, they’re trusting you to take care of their needs. Whether it’s a family holiday or a business trip, an unexpected change in accommodation can be very disruptive.

If the unexpected happens and you can’t avoid cancelling a confirmed booking, here are some things to keep in mind:

  • As soon as you know that you have to cancel, let your guest know right away. This will give them as much time as possible to find new accommodation.
  • Mondosol will cancel the reservation to initiate the refund process.
  • If you know other hosts in your area, consider asking them if they can accommodate the guest’s trip and offer to make an introduction.

If the reservation come from a site partner, for example Airbnb, here you find extenuating circumstance or a safety concern, when Airbnb may make an exception to host cancellation penalties.

We want travellers who book to feel confident in their plans, so we take cancellations seriously. You can be subject to penalties including financial penalties if you cancel a confirmed booking.

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