Exceptional Customer Service
From someone who put their heart and soul into making something special to inspire and empower.
Below you'll find a sampling of just a few of the company awards that are truly "WOWing" our customers with superior service, and you can take a look at some specific instances that prove our company is ready to go above-and-beyond.
Airbnb Superhost 2016 & Booking Guest Review 2016
Special Award to be one of TOP 30000 Airbnb account in the world in 2016. 1st Place in the Guest Experience for Tasso Apartment in Italy
1. Kris Fire
I've always been a big fan of Kris Fire, which, if you're unfamiliar, is an anthropology professor from Durham, UK, looking for well-traveled, clean and considerate houses guest.
The story: An anthropology professor and her colleague were coming to do some work for two days in Milan. They wanted to "get away" from everything in order to work efficiently and clear their minds! Kris was worried about safety, because they were two women travelling at night in an area didn't know very well.
After asking multiple hosts in a desperate attempt to find anyone who would offer a place to stay, Kris and her colleague finally got a hold on Mondosol... who told her that in the guest house also did not check in so late ... normally.
Given the circumstance, Mondosol told her that they would gladly welcome them and deliver a taxi service directly and even suggested other transportation option to arrive.
After she placed the order for the room, a taxi service from the brother in law of Elio, Mondosol CEO, was organized. She didn't need to worry about the time because the taxi was waiting outside their hotel to bring them safe in the guest house of Mondosol.
Here is her review: This is a lovely, historic and relaxing place to stay. The hosts made sure that we had everything we needed, including help with transportation that went above and beyond!
2. Christine Muzhchil
The story I'm referencing today comes from Christine, which, was a wonderful guest. Very friendly, clean, respectful. Highly recommended and Mondosol would love to welcome her again.
The story: In the summer 2017 Christine and her family from Kiev in Ukraine, wanted to spend holidays in one of Mondosol beautiful apartments. They hoped to spend great time and see some interesting places. Christine was worried about when to come, the price and how to book in Airbnb.
After trying booking multiple times to get a place to stay, Kris and her family finally got the apartment of Mondosol... who agreed to check in one day later ... after she had some problems.
Mondosol would gladly welcome them the day after and looking forward to deliver a nice holiday.
Here is her review: The apartment was great, near the beach, very quiet place. The pool was clean and big. There were everything we needed in the apartment. Elio is very communicative and responsible person, he made our stay comfortable and unforgettable.
3. Zuzana Kecova
I've been amazed of Zuzana, a working mum of two kids and two dogs, who loves sport, travel, food and good wine.
The story: A family from Prague in Czech Republic were looking for some suitable apartment and had two concern regarding Mondosol apartment! Zuzana was worried about how to get to the apartment and the beach with her - 3 years old daughter.
After asking multiple questions, specially about working with her computer using internet, she finally manager to book the apartment of Mondosol... who told her there wasn't a very fast wifi connection... normally.
Given the circumstance and some problems with the apartment, Mondosol offered them different options. In the end Mondosol was able to welcome them in their apartment delivering a special wifi fast connection and some special attention.
After she arrived in the apartment, the co host of Mondosol Ettore, provide her a dryer rack and a hairdryer. In the bathroom there are usually towels and toilet paper, but for her there was also hand soap. Like promised we have offered a fast internet connection without extra costs.
Here is her review: The apartment has a great location, quiet but with several restaurants around. Really love the neighbourhood, good for kids. We asked for several little things and Ettore had such a quick response to fix all problems, also high chair and small bed for kid (cot) is included.