MONDOSOL Refund Program Terms & Conditions

Last updated: May 05, 2017

The Mondosol Refund Program allows a guest (a “Mondosol User”) to earn promotional coupon credits (“Travel Credits”) toward future travel after a complaint or a bad experience with Mondosol.

To participate, Mondosol Users must agree to these terms, which become part of the Mondosol Terms of Service. Capitalized terms that are not defined here will have the same meaning given to them in the Mondosol Terms of Service.

How to Use Travel Credits

Mondosol Users can use Travel Credits towards future Mondosol travels if: (i) they had a bad experience in one of the properties/listings managed and agreed by Mondosol.

If you have a Mondosol coupon code you can add it on the checkout page. Coupon codes can't be applied to existing reservations or experiences.

To use your coupon:

  1. On the checkout page, click Coupon code near your subtotal
  2. Enter your code
  3. Click Apply

The Mondosol User will be credited with the Travel Credit amount described in the accompanying promotional materials. Users may earn a maximum of €5,000 EUR Travel Credit per account.

Redeeming Travel Credits

Travel Credits may only be redeemed via the Mondosol Site. Travel Credits will automatically appear as Travel Credit on the checkout page, and must be used on a reservation within one year from the date they are issued. After one year, the Travel Credits will expire. Travel Credits are coupons issued for promotional purposes; they have no cash value and may not be transferred or exchanged for cash.

If for any reason you believe that there is a discrepancy regarding your balance of Travel Credits, please contact us. Mondosol may require you to submit additional information in order to make a determination regarding your balance. All decisions regarding your balance will be final and at Mondosol's sole discretion.

You are responsible for any Tax consequences, if any, that may result from your redemption or use of Travel Credits. Where applicable, Mondosol may be required to account for VAT on any services for which the Travel Credits are redeemed.


If any provision in these terms are held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.

Termination and Changes

Mondosol may suspend or terminate the Referral Program or a user’s ability to participate in the Referral Program at any time for any reason.

We reserve the right to suspend accounts or remove Travel Credits if we notice any activity that we believe is abusive, fraudulent, or in violation of the Mondosol Terms. We reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals in our sole discretion as deemed fair and appropriate.

The scope, variety, and type of services and products that you may obtain by redeeming Travel Credits can change at any time.

Updates to the Terms

We can update these terms at any time without prior notice. If we modify these terms, we will post the modification on the website, which are effective upon posting. Continued participation in the Referral Program after any modification shall constitute consent to such modification.

* The referral’s local currency equivalent credit amount will be calculated using a system-wide rate, known as the base exchange rate, for currency conversion using data from one or more third parties, such as OANDA. We regularly update the base exchange rate, but it may not be identical to the real-time market rate.

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